Privacy Policy

1. Introduction

This Privacy Policy explains how tripluka ("we", "us", "our") collects, uses, stores and protects information when you use our booking software for tour and travel operators — the public website, the admin panel, and the storefronts we host for operators on our platform. By using tripluka, you agree to the practices described here.

2. Information We Collect

Operator account information

When you register, we collect your name, email address, phone number, business details, and billing information needed to set up and bill your subscription.

Customer and booking data

Your operator account may store data about your own customers — names, contact details, enquiries, itineraries and booking or payment records — that you or your customers enter into the platform. This data belongs to you as the operator; we process it on your behalf to provide the service.

Usage and device data

We automatically collect log data, device and browser information, IP address, and how you interact with the admin panel and storefronts, to keep the service reliable and secure.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences (such as theme), and understand aggregate usage. You can control cookies through your browser settings.

3. How We Use Information

• To provide, operate, and maintain the admin panel and hosted storefronts
• To process subscriptions, invoices, and payments
• To send service, security, and support communications
• To ship product improvements, monthly feature updates, and bug fixes
• To detect, prevent, and address fraud, abuse, or technical issues

4. Sharing With Third Parties

We do not sell your data or your customers' data. We share information only where necessary to run the service:

• Hosting and infrastructure providers that run our servers and storage
• Payment gateway providers, to process bookings paid through the platform (Pro plan)
• WhatsApp Business API, to deliver enquiries you've chosen to receive over WhatsApp (Pro plan)
• Legal authorities, where required to comply with the law or protect our rights

5. Data Storage & Security

Data is stored on infrastructure we manage and monitor end to end. We use industry-standard technical and organizational measures — encrypted connections, access controls, and regular monitoring — to protect data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain account and booking data for as long as your subscription is active and for a reasonable period afterward to meet legal, accounting, or dispute-resolution obligations. You may request deletion of your operator account and associated data, subject to records we're required to keep by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at heytripluka@gmail.com.

8. Children's Privacy

Tripluka is intended for business use by tour and travel operators and is not directed at children. We do not knowingly collect personal data from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or through a notice in the admin panel before they take effect.

10. Contact Us

Questions about this policy or how your data is handled? Email us at heytripluka@gmail.com or call +91 94086 41641.