Change Requests

Asking for a custom change or your own domain

Ask our team for anything the admin panel cannot do yet. Each request gets a quote you approve or reject, then moves through In progress to Done.

Updated November 5, 2026•1 min read

Where to find itAccountChange RequestsOpen in admin

Some things need a person on our side: connecting your domain, a design tweak, a feature only you need. Change Requests keeps each one in one place with its status, so nothing gets lost in email.

Change Requests page with a New Request button and tabs All, Open, Quoted, Approved, In progress, Done and Rejected, each with a count, and an empty state saying "Need a feature or a custom change? Submit a request and we’ll quote it."

Sending a request

Click "New Request".
Describe what you need. The more detail, the faster we can price it.
Set a priority (low, medium or high) and click "Submit request".

New Change Request form with a "What do you need?" text box, a priority dropdown set to medium, and Cancel and Submit request buttons

TipFor a custom domain, use "Add your own domain" in the top bar instead. It files the request for you in one click.

What happens next

Each request card shows a progress line. The tabs at the top filter by the same stages.

Requested: We have it and are looking at it.
Quoted: We added a price (in USD) and a note from Tripluka. Approve or Reject it on the card.
Approved: You accepted the quote. Work is scheduled.
In progress: We are working on it.
Done: Finished and live.
Rejected: The quote was turned down, or the request could not go ahead.

Still stuck on this?

We can walk you through it on a short call, or fix it if something is broken.

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