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Editing your FAQ, Contact, Terms and Privacy pages

Every account starts with ready-written FAQ, contact, terms and privacy pages. Edit the text, add or reorder sections, and publish.

Updated November 5, 2026•1 min read

Where to find itWebsitePagesOpen in admin

Open Website, then Pages, in the sidebar. Each page starts with sample content, and the bottom bar says "Showing the sample…" until you change something. All four pages save drafts by themselves and go live when you click "Publish to website". "View page" opens the live version.

FAQ

Questions are organised in groups (Booking & Payments, During Your Trip and so on). Open a group to rename it, edit questions, or "Add a question". Use the arrows to reorder, the eye to hide, and the bin to delete. "Add a question group" adds a new group. The Contact box at the end invites visitors to get in touch.

FAQ page editor with Page heading, an open Booking & Payments group showing two questions and an Add a question button, a During Your Trip group, Add a question group, and a Contact box section

Contact

Four sections: Page heading, Contact details, Enquiry form and Map. Switch any of them on or off. "+ Insert company name" drops in your company name so the text stays right if you rename it. Enquiries sent from this form arrive in Enquiries.

Terms & Conditions and Privacy Policy

Numbered sections (Enquiries & Bookings, Pricing, Cancellations & Refunds and so on). Open one to edit it, reorder with the arrows, hide or delete it, or "Add a section".

Terms & Conditions editor with a note that the standard text is a starting point and not legal advice, and numbered sections such as 1. Enquiries & Bookings, 2. Pricing, 3. Cancellations & Refunds and 4. Traveller Responsibilities

CarefulThe standard terms and privacy text is a starting point, not legal advice. Check it matches how you work, and have a lawyer review it if you can.

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Related in Website

Choosing a theme for your websitePick one of ten themes to change your website’s colours, fonts, header, buttons and cards. Your packages and page text stay the same.Editing your homepageChange the top banner text and photos, choose which packages, categories and destinations to feature, and show or hide each section. Publish when ready.Adding a WhatsApp chat button to your websiteShow a WhatsApp button on every page, on package pages and on the contact page, choose which number gets the chats, and set the ready-made message.

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