Enquiries

Working your enquiries list

Every enquiry from your website lands here and rings the notification bell. Filter by status, open the details, and keep each lead’s status up to date.

Updated November 5, 2026•1 min read
Where to find itMainEnquiriesOpen in admin

When a visitor sends the enquiry form on a package page or the contact page, it appears here straight away and a notification shows on the bell at the top of the admin panel.

  • Status filter: show only New enquiries, or any other status, then click Filter.
  • View: opens the full enquiry.
  • Convert: turns the enquiry into a booking (see Turning an enquiry into a quote or booking).
  • Export CSV: downloads the list with the current filter.

Inside an enquiry

The detail page shows the customer’s contact details, the package they asked about, their travel date, traveller count, where the enquiry came from, and their message.

Use the status dropdown at the top to record where the lead stands, for example after you call them. The status is what the list filter uses, so keeping it current makes the list your to-do list.

Good to knowAn enquiry that already has a quotation cannot be deleted, so the quote keeps its history. Converted enquiries drop out of the default view; pick "Converted" in the status filter to find them.
Next Turning an enquiry into a quote or a booking

Related in Enquiries

Turning an enquiry into a quote or a bookingFrom an enquiry, either build a quotation with the customer’s details already filled in, or record a booking straight away when they have said yes.

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